Shipping policy

Processing Time

Orders ship within 1–5 business days (excluding weekends and holidays).

Everything is poured, packed, and labeled in-house. No warehouses, no robots. We move fast, but we don’t rush quality.

Shipping Rates

• Free U.S. shipping on all orders over $75
• Under $75? Rates are calculated at checkout based on your location and carrier rates

We currently ship within the United States only.

Carriers

We primarily ship via USPS and UPS, depending on the size and location of your order. You'll receive tracking info as soon as it ships.

Tracking Issues or Delays

Once your order leaves our hands, it’s in the carrier’s control.

If your package is marked “delivered” but isn’t in your mailbox, check with your neighbors and your local post office. Still stuck? Email us at support@quillandwillow.com and we’ll help however we can.